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Increment in IT Support Service Charges

Pulsefusion has always focused in providing high quality IT services at reasonable rates to SMEs as we understand the difficulties our clients face in finding affordable yet reliable and trustworthy IT service providers in Singapore.

We have been able to maintain our IT support service charges since 2016 when we increased our prices slightly to allow us to re-invest into improving our service quality through continuous training for our IT engineers.

As Pulsefusion continues to expand our skillsets to meet demands of our clients in new areas of concern such as Cybersecurity, Data Protection, Data Analytics and Digital Transformation, we are again investing heavily to upskill our team so that IT can be a profit-centre for our SME clients. On top of this, business costs have surged  over the past 1 to 2 years.

From 1st January 2024, we will be increasing our prices from $150 for the 1st 2 hours of Onsite IT Support to $180 and $90 per hour thereafter before GST. We will also be increasing our Remote IT Support charges to $60 per hour before GST.

However, in view of the increases in GST rates also on 1st January 2024, we will feel that pinch that we will face together with all our clients as we expect further increases in operational costs. Thus, we will offer a 20% discount for all our Onsite and Remote IT Support service charges from Jan 2024 to Mar 2024, which will effectively postpone our net increments in our service charges for another 3 months.

To continue providing affordable IT Support services to our clients, we are maintaining prices for our prepaid IT Support packages at $712.50 before GST for the 10-hour package and $1,912.50 before GST for the 30-hour package for the year 2024.

This decision was not an easy one to make as we have developed close strong relationships with most of our clients. We appreciate your understanding and we look forward to strengthening our relationship with providing higher quality and more relevant services to you.

Yours sincerely,

Shahnan Bin Amasha

Founder and Principal Consultant

Pulsefusion Pte Ltd